Shipping policy
1. Order Processing Time
Orders placed on a business day before 16:00 (CET) are processed and shipped the same day. Orders placed after 16:00 or during the weekend are shipped on the next business day.
2. Changing the Shipping Address
Need to update your shipping address?
Please email us at info@pelkonic.com as soon as possible with your new address.
⚠️ Note: Once an order has been shipped, the address cannot be changed.
3. Shipping Methods, Costs & Delivery Times
Shipping costs are automatically calculated at checkout based on the weight, dimensions, and destination of your order.
Mailbox Parcel
| Country | Weight / Order Value | Shipping Cost |
| Netherlands | € 0.00 – € 49.99 | € 5,45 |
| € 50,00 and up | Free | |
| Belgium | 0 – 1000 g | € 7,95 |
| € 50,00 and up | Free | |
| France | 0 – 500 g | € 8,95 |
| 500 – 1000 g | € 11,95 | |
| 1000 – 2000 g | € 18,95 | |
| € 100,00 and up | Free |
Parcel
| Country | Weight / Order Value | Shipping Cost |
| Netherlands | € 0.00 – € 49.99 | € 7,95 |
| € 50,00 and up | Free | |
| Belgium | 0 – 5000 g | € 7,95 |
| € 50,00 and up | Free | |
| France | 0 – 500 g | € 8,95 |
| 500 – 1000 g | € 11,95 | |
| 1000 – 2000 g | € 18,95 | |
| € 100,00 and up | Free |
| Region | Delivery Time |
|---|---|
| Netherlands | Ordered before 16:00 on a business day: delivered the next day. Ordered on Friday after 16:00: delivered on Monday. |
| Belgium | 1 to 2 business days |
| France | 3–5 business days |
| European Union | 5–7 business days |
4. Shipping Restrictions
We currently do not ship to:
- P.O. Boxes
- Military addresses (APO/FPO/DPO)
5. Lost, Missing or Damaged Packages
If you suspect your parcel is lost or missing in transit, please contact us at info@pelkonic.com. We will liaise with the carrier to resolve the issue.
- If confirmed lost, we’ll resend your order free of charge or offer a full refund.
- If your item arrives damaged, email us a photo of the packaging and item—we’ll send a replacement or process a refund right away.
6. Returns & Refunds
6.1 Change of Mind Returns
We accept returns for change of mind within 30 days of delivery.
Conditions:
- You may try the product the way you would in a shop; please return it complete, preferably in the original box
- Returns are free: we send you a return label and pay the return shipping
We refund the purchase amount, including the shipping costs you paid with the order, within 14 days.
6.2 Warranty Returns
All our products come with a 3-year warranty.
- Warranty details are listed on the product page or packaging — if in doubt, feel free to contact us
If your product develops a fault within the warranty period:
1. Contact us by email with your order number, a description of the issue, and supporting photos or videos
2. We’ll help troubleshoot and confirm warranty eligibility
3. If the claim is valid, we’ll offer a repair, replacement, or full refund
Return shipping for warranty claims is free: we send you a return label.
We process warranty claims within 7 business days of receiving the returned item.
For full details, refer to our Refund Policy.
7. Customer Support
Need help? We’re here to assist you with:
- Order issues
- Shipping questions
- Return requests
- Warranty claims
- Product information or technical questions
📧 Email us at info@pelkonic.com
We usually reply within one working day.
